Surveying Clients about Outcomes

Original article by The Urban Institute, cited below

Summary by Simply the Basics

What is a client survey? They are vital sources of information that can tell help you gather service data on your programs from either all or some of your clients.

  • They focus on clients

  • Seek information about outcomes

  • Appropriate for many types of services

  • Systematic

  • Conducted regularly

  • Encourage client feedback

  • Done to help organization improve services

Examples of potential outcomes tracked

  • Employment = Placement rates

  • Food banks = Nutritional improvement

  • Patient care = Dignity of treatment

Continue reading, “Surveying Clients About Outcomes,” to learn about what your initial decision should be when creating your survey, developing your questions clearly and without bias, administering your survey, and finally how to collect and use your new data.

Additionally, there is an important section that outlines how to ensure you are not subjecting your clients to harm by protecting their privacy and a degree of sensitivity by not asking questions that may cause emotional distress or pose a risk to them.

“Surveying Clients about Outcomes - Urban Institute.” Surveying Clients ABOUT OUTCOMES, The Urban Institute, https://www.urban.org/sites/default/files/publication/42751/310840-Surveying-Clients-about-Outcomes.PDF.

Impact Goals & EvaluationBrittany HorwichOver 30 min. readComment